The additional support spans across three different continents.
Responsive after-sale support and technical expertise on the ground are critical factors to ensure successful high volume harvesting operations. To that end, Tigercat Industries is pleased to announce that Marcelo Antonio Pinto Goth has joined the Tigercat product support team in Chile. Assuming the role of factory support representative, Marcelo will be based in Concepción.
Marcelo is the third member of the Tigercat technical team in Chile, recruited in response to the fast-growing field population of Tigercat machines throughout the Chilean forestry regions. He will work closely with Tigercat dealer, Latin Equipment, focused on providing after-sale technical and operational support to Tigercat’s growing customer base.
Marcelo comes with a wealth of forest industry knowledge as well as the required technical expertise. He has eighteen years of direct experience with forestry equipment and a further sixteen years as a heavy equipment technician in the construction machinery sector.
Nick Whitman has been appointed to the position of product support representative. Based in Oxford, Arkansas, Nick will provide after-sale technical support in the southern US, including Alabama, Mississippi, Louisiana, Texas, Oklahoma and Arkansas.
Nick has a strong technical background with over nine years of experience working on heavy equipment as a technician and supervisor. He will be working closely with regional service manager John Withrow, product support representative Nicholas Edwards, and Tigercat district managers James Farquhar and Johnny Boyd.
Alser Power SRL based in Brașov is now representing the TCi equipment brand at the national level in Romania. Founder and director general, Albert Serban spent many years investigating and consulting on forest practices in Europe and Asia. Recognizing the strong potential of the Romanian forest industry, he founded Alser Power SRL in 2008. The company has grown into one of the largest forest equipment dealers in Romania, focused on strong customer support. Source