The system enables customers with online access to quickly find the genuine parts they need to keep their machines up and running.
The new online catalogue is a way to ensure that customers quickly get the parts they need. Customers can locate parts and send the info directly to their dealer. This efficiency will help ensure that customers get the right parts, reduce delays and increase uptime.
The robust online catalogue is easily searchable by Waratah model with PIN/serial number or equipment name, or by a full or partial part number. From there, parts are divided into logical categories, for example mechanical, hydraulics and saw, so parts lists are considerably shorter for faster searching.
Each part is displayed with its part number, component description and an image or schematic. Once the correct part is identified, purchasing is as simple as selecting the quantity and adding it to an online cart for sending to the customer’s respective dealer. Multiple parts can be added to the customer’s shopping cart as needed or even added manually by typing in a part name. Customers can directly email the parts list to their dealer or parts person and have the option to print their order page for verification or reference.
The online, easily searchable Parts Catalogue is a dramatic change from the dependence on paper manuals, which are easy to lose, damage or leave behind in the machine – causing delays. The new online catalogue features parts for current and select older model Waratah products including harvester heads felling heads, and control systems.
The Waratah Parts Catalog can be found at partscatalog.waratah.com. The online feature is readily translated and numerous language options include English, French, German, Spanish, Suomi, Svenska and Norsk to name a few. Source