The system is designed to improve customer service and machine monitoring.
Enabled through the JDLink™ telematics connection, John Deere Connected Support leverages a suite of dealer and factory tools to deliver increased productivity, uptime and lower daily operating costs. Dealers can take a proactive approach to machine maintenance and improve servicing and the customer experience. Dealers remotely monitor machines, leveraging two key tools - Service ADVISOR™ Remote and Expert Alerts – which provides them with the information needed to act quickly to avoid or reduce machine downtime. This strategy was designed to ensure John Deere machines are kept in good operating condition, resulting in increased productivity.
A key to the Connected support offering is Service ADVISOR Remote, which allows the dealer to diagnosis and repair a problem from a remote location. The dealer can analyse machine conditions in real time, or set a trigger point to record intermittent conditions, providing a deep look into the machine’s health. Additionally, the remote diagnostic capabilities can reduce troubleshooting time and eliminate a trip to the machine.
The other supporting feature is Expert Alerts, created by John Deere machine health analysts monitoring fleetwide machine data to identify emerging trends. Working directly with the factory product teams, John Deere can develop solutions used by John Deere dealers and technicians to repair machines onsite. Expert Alerts also equip technicians with information needed to bring the right part the first time, so machines are back on the job as quickly as possible.
John Deere Connected Support creates a partnership between the John Deere dealer and factory teams that monitor equipment to improve uptime. This allows machines to become more profitable and reduces potential delays to operations. Source