Caterpillar Safety Services incorporates the latest research and approaches to address safety excellence within organizations.
With safety no longer being a box-ticking exercise but a true measure of employee engagement, Caterpillar Safety Services helps build a strong culture where safety practices are embedded across an organization. Today, Caterpillar Safety Services assists companies with improving the four components of a resilient safety culture, where safety is approached proactively, and all team members take ownership of safety. The components include:
- System – clearly defined safety expectations embedded in policies and procedures to identify and mitigate risk.
- Mindset – a shared mindset that safety is everyone’s responsibility, people make mistakes and an environment of openness that makes people feel safe to speak up.
- Leadership – specific, consistent leadership behaviours at all levels of the organization that positively influence people toward safe work.
- Ownership – occurs when all levels fully engage in the creation and continuous improvement of the safety system.
Caterpillar Safety Services recently launched two updates to its programs contributing to resilient safety cultures: an updated Safety Perception Survey and a program focused on human and organizational performance.
Firstly, the Caterpillar Safety Services Safety Perception Survey analyses an organization's safety culture. Building on 35 years of research and study, the new Safety Perception Survey updates language and modern concepts of safety culture excellence, adding questions related to psychological safety and human and organizational performance.
Secondly, human and organizational performance is a framework concept for talking about safety and creating a resilient safety culture. It’s a mindset that allows organizations to build more error-tolerant systems by teaching leaders that expecting perfection from workers, processes, or procedures is not realistic.
Using human and organizational performance principles, Caterpillar Safety Services applies a new understanding of human behaviour to safety. Leaders create an environment where employees feel empowered to speak up to share their ideas, struggles and mistakes. The organization learns to improve its safety system continuously. Through recognition of workers’ positive contributions, they want to be more involved, resulting in a more engaged and proactive safety culture with improvements in morale, retention, efficiency, and profitability.
Caterpillar Safety Services assists organizations with implementation of human and organizational performance principles through its Leadership Development and Coaching program. Tailored to the specific needs and objectives of the individual leaders, the program includes a mix of workshops, assessments and individual face-to-face sessions. It helps each leader understand their strengths and areas for development in safety management, demonstrates how a leader impacts the safety culture, and creates personalized development plans for all leaders that align with organizational goals and processes. Source